Don’t Blame the People. Improve the System. Today, I delivered a presentation from the Leadership Excellence Series titled “The Leader as a Coach.”　 In my talk, I shared a reflection from my daily work in warehouse operations.　 In any team, mistakes happen. And it’s easy to ask: “Who made the mistake?” But what really matters is not who , but why . Instead of blaming people, we should focus on improving the system so that mistakes are less likely to happen. Through this exper

What I Gained from Toastmasters On March 3rd, several guests joined our Toastmasters meeting. How lovely! During the guest guidance session, we talked about what Toastmasters is and what skills people can develop through the program. As I was sharing these things, I remembered what it was like when I first started Toastmasters. At that time, I could barely speak in front of people. My voice was very quiet. However, Toastmasters gave me a place where I could practice speaking